• Proposed, designed, and conducted user research projects in small and medium businesses’ workplaces to inform DOMI energy management system development, which covered: product visioning, features design, pricing, and a Power BI-based energy monitoring dashboard development.
• Oversaw the new client onboarding process to DOMI energy management system and addressed issues along the way.
• Planned and managed a long-term survey to evaluate energy-saving effectiveness and the level of behavioral change.
• Host in-house design thinking workshops to optimize the internal working process and tailor solutions for clients.