BotBonnie 致力於打造彈性好用的 SaaS 平台,支持企業在多個線上溝通渠道創建聊天機器人,強化與顧客的線上互動,目前已為許多國際品牌提供服務。
團隊創立於 2017 年,2021 年被日本上市 AI 公司沛星互動科技 Appier 收購,目前為 Appier 大家庭一員。
● 相關報導《Appier 公布上市首季成績單,加碼宣布收購台灣新創 BotBonnie》
https://www.bnext.com.tw/article/62813/appier-bought-botbonnie
About the role
We are seeking a Customer Success Manager in Taiwan who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our Customer Engagement Automation enterprise products into our client's environment and applications.
An ideal candidate for the role will become a trusted advisor to enable clients to apply enterprise solutions to achieve their business objectives.
Tasks of the role
- Assist clients to expand their usage and adoption of enterprise solutions.
- Provide client relationship management for all assigned clients.
- Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable.
- Perform service delivery and first-line technical support for the product implementation.
- Discussing the product definition, implementation, operation, and clarifying issues with the customer.
- Assist in renewing client contracts and cultivate upsell opportunities.
- Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.
- Fully understand client requests, documenting and engaging appropriate resources.
About you
[Essential]
- Relevant working experience in similar functions for at least 2 years.
- Ability to identify requirements before the customer does and respond quickly.
- Fast learner, interested in the online advertising industry and data monitoring.
- Logically thinking and possess good time management abilities.
- Excellent communication skills to effectively convey technical information to both technical and non-technical audiences.
- Native or excellent oral and written communication skills in Mandarin and business fluency in English.
- Self-motivated, team-oriented, responsible, and focused on exceeding client expectations.
[Nice to have]
- Experience in customer engagement automation tool as customer success
- Online marketing experience or impressive presentation skill
- Knowledge in conversational commerce (e.g. chatbot)
- Knowledge in digital marketing and CRM
- Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)
- Demonstrate knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript)
Why join us?
We believe in building a great working environment where passionate individuals can give their best and work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better
Perks and benefits
- Company office locations at the heart of central business district (CBD) in all our countries.
- Well stocked pantry with snacks and drinks
- Health insurance for all employees
- Your choice between Mac and Microsoft OS
- Frequent company and team gatherings to celebrate success and life in general