• This position will be responsible for handling Premium card travel services, which includes CRS reservation, fare quotation, BSP ticketing and VISA/travel related arrangements.
• The position has the potential to impact card retention and card spend in the Premium product lines.
• Be able to resolve issues that may arise with card members with a sense of urgency with proper supervision.
• Commitment to high quality customer service by ensuring response to calls and emails are in a timely and professional manner.
• Work closely with the outsourced suppliers to ensure complete and accurate processing of travel documents, as well as following the processes and procedures in place. This includes billing the correct amount to the correct account, claiming of correct commission / documentation fees, accurate quotation / issuance of Airline Privilege deals and managing daily Abacus queues.
• Build professional relationships and rapport with our Premium Card members in order to deliver personalized customer experience This role may be subject to additional background verification checks.

• 負責處理 Premium 卡會員各項國內外旅遊服務，包含 CRS 預訂、費用報價、BSP 票務，以及安排簽證或旅遊相關事宜。
• 與 Premium 卡會員建立專業且融洽的關係同時提供客製化的顧客體驗並能進一步促成會員卡的長期持有與 Premium 系列產品之消費。
• 能在適當監督下，緊急處理持卡會員的各種問題及妥善處理顧客抱怨。
• 能即時、專業地應對來電與回覆電子郵件，同時致力提供高品質的顧客服務
• 與合作廠商密切合作，確保完整並正確地處理各類旅遊文件，同時遵循金融法規與正確的作業程序，例如針對個別帳戶以正確的金額請款；收取正確的佣金／文件費用、提供精確的報價／核定 Airline Privilege 優惠，以及管理每日的 Abacus 資料。
• 達成部門的各項業績目標包含旅遊產品銷售及顧客滿意的指數。

• If you don't have a college or university degree, you are still very welcome to apply as long as you have good experience working in the travel profession for at least 2-3 years
• Sabre CRS capability ticketing knowledge.
• At least 2 years in travel industry.
• Good communication skills, willing to help people, and pleasant characteristics.
• Good written communication and simple oral communication abilities in English. Japanese is a plus.
• Land and sea experience
• Ability to work independently while contributing to a strong teamwork environment
• Working knowledge of Microsoft Excel, Word and the Internet.
• A pleasing personality with the ability to instill confidence in customers and colleagues.
• Can work under high pressure.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• 具 Sabre CRS 票務知識佳
• 具三年旅遊業相關經歷佳
• 具備良好的溝通能力，樂於助人且性格開朗
• 具備良好的英語溝通能力
• 具有海陸行程規畫經驗佳
• 能獨立作業，也能促進良好的團隊合作環境
• 具備操作 Microsoft Excel、Word 等相關技能
• 個性親切隨和，能深受顧客與同事的信賴
• 抗壓性高

根據適用的法律和法規，美國運通的工作機會將以成功完成背景驗證調查為條件。

為何選擇美國運通？

在美國運通，我們透過落實企業文化，凝聚員工向心力，讓員工有足夠的後盾以提供卓越服務，多次創下全球美國運通最高客戶滿意度；以卓越服務建立卡會員對品牌的忠誠度並帶動刷卡消費量；企業獲益成長並回饋社會，正向循環永續經營。我們為所有同仁提供其在專業和個人方面精進成長所需的支持。2022 年實施 Amex Flex 工作模式，為同仁提供更大的靈活度，達到工作與生活平衡。根據職位和業務需求，提供辦公室現場、居家遠距或 Hybrid 混合式工作模式。